Hynes  <br/><br/>
Managerial communication : strategies and applications  
/ Geraldine E. Hynes. 
 - 3rd ed.. 
 - Boston  McGraw-Hill  2005. 
 - xiii, 342p.  ill.  24cm 
<br/><br/> Includes index p.333 - 342 
<br/><br/><label>ISBN: </label>0071243216  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Communication in management
<br/><br/><label>Dewey Class. No.: </label>658.45 HYN 2005