TY  - BOOK
AU  - Hynes 
AU  - Smeltzer, Larry R.
TI  - Managerial communication : strategies and applications 
SN  - 0071243216 
U1  - 658.45 HYN 2005 
PY  - 2005///
CY  - Boston
PB  - McGraw-Hill
KW  - Business communication
KW  - Communication in management
N1  - Includes index p.333 - 342
ER  -