TY  - BOOK
AU  - Frost 
TI  - Toxic emotions at work : how compassionate managers handle pain and conflict 
SN  - 9781422102855 
U1  - 658.314 FRO 2007 
PY  - 2003///
CY  - Boston
PB  - Harvard Business School Press
KW  - Conflict management
KW  - Employees
KW  - Counseling of
KW  - Executives
KW  - Job stress
KW  - Psychology, Industrial
KW  - Stress management
KW  - Work
KW  - Psychological aspects
N1  - Includes index p.241 - 249
ER  -