Fitzsimmons  <br/><br/>
Service management : operations, strategy, information technology  
/ James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 6th ed.. 
 - Boston  McGraw-Hill Irwin  2008. 
 - xvii, 537p.  ill.  29cm. + 1 CD-ROM (4 3/4in.) 
<br/><br/> Includes bibliographical references and indexes 
<br/><br/><label>ISBN: </label>9780071263467  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>Dewey Class. No.: </label>658 FIT 2008