TY  - BOOK
AU  - Hoover 
TI  - Best practices : difficult people working effectively with prickly bosses, coworkers, and clients 
T2  - Best practices
SN  - 9780061145599 
U1  - 650.13 HOO 2007 
PY  - 2007///
CY  - New York
PB  - Collins
KW  - Interpersonal relations
KW  - Organizational behavior
KW  - Psychology, Industrial
N1  - Includes bibliographical references (p. 138-143) and index
ER  -