Quality management  
/ Howard S. Gitlow ... [et al.]. 
 - 3rd ed.. 
 - New York  McGraw-Hill  2005. 
 - xviii, 797p.  ill.  23cm + 1 CD-ROM (4 3/4in.) 
<br/><br/><label>ISBN: </label>0073662631  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control--Statistical methods
<br/><br/><label>Dewey Class. No.: </label>658.4013 QUA 2005