Young  <br/><br/>
From products to services : insight and experience from companies which have embraced the service economy  
/ Laurie Young. 
 - Chichester  John Wiley & Sons  2008. 
 - x, 353p.  ill.  24cm. 
<br/><br/> Includes bibliographical references (p. [345]-346) and index. 
<br/><br/><label>ISBN: </label>9780470026687  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>New products<br/>Service industries
<br/><br/><label>Dewey Class. No.: </label>658.8 YOU 2008