TY  - BOOK
AU  - Young 
TI  - From products to services : insight and experience from companies which have embraced the service economy 
SN  - 9780470026687 
U1  - 658.8 YOU 2008 
PY  - 2008///
CY  - Chichester
PB  - John Wiley & Sons
KW  - Customer services
KW  - New products
KW  - Service industries
N1  - Includes bibliographical references (p. [345]-346) and index
ER  -