TY - BOOK AU - Phillips, Patricia Pulliam. AU - Phillips, Jack J. TI - ROI fundamentals : why and when to measure ROI T2 - Measurement and evaluation series SN - 9780787987169 U1 - 658.15 PHI 2008 PY - 2008/// CY - San Francisco PB - Jossey-Bass KW - Employees KW - Training of KW - Cost effectiveness KW - Project management KW - Evaluation KW - Rate of return N1 - Includes bibliographical references and index ER -