TY  - BOOK
AU  - Nik Safiah Nik Ismail
TI  - Soft skills: the what, the why, the how 
SN  - 9789679429312 (pbk.)
U1  - 658.31244 
PY  - 2010///
CY  - Bangi, Selangor
PB  - Penerbit Universiti Kebangsaan Malaysia
KW  - Communication in management
KW  - Interpersonal relations
KW  - Emotional intelligence
KW  - Nursing services
KW  - Administration
KW  - Nurses
KW  - Training of
N1  - Includes index; Bibliography : p. [359] - 365
ER  -