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		Design and management of service processes : keeping customers for life / Rohit Ramaswamy. by Ramaswamy Series: Engineering process improvement series Material type: Text Publication details: Reading, Massachusetts Addison-Wesley 1996 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (3)Call number: 658.812 RAM 1996, ... Not available: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH: Withdrawn (2). Place hold Add to cart (remove)
		Engineering method for robust product design : using Taguichi methods in technology and product development / William Y. Folkes,Clyde M. Cravelling; with WinRobust software written by Derimiggio. by Fowlkes Cravelling, Clyde M Jackson, Harry K Series: Engineering process improvement series Material type: Text Publication details: Reading, Massachusetts Addison-Wesley 1995 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (4)Call number: 658.575 FOW 1995, ... Place hold Add to cart (remove)
		Randall's practical guide to ISO 9000 : implementation, registration, and beyond / Richard C. Randall. by Randall Series: Engineering process improvement series Material type: Text Publication details: Reading, Massachusetts Addison-Wesley 1995 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (1)Call number: 658.562 RAN 1995. Place hold Add to cart (remove)
		Process redesign : the implementation guide for managers / Arthur R. Tenner, Irving J. DeToro. by Tenner DeToro, Irving J Series: Engineering process improvement series Material type: Text Publication details: Reading, Massachusetts Addison-Wesley 1997 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (3)Call number: 658.4063 TEN 1997, ... Place hold Add to cart (remove)
		Winning with quality : applying quality principles in product development / John W. Wesner, Jeffrey M. Hiat, David C. Trimble. by Wesner Hiatt, Jeffrey M Trimble, David C Series: Engineering process improvement series Material type: Text Publication details: Reading, Massachusetts Addison-Wesley Publishing Company 1995 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (2)Call number: 658.562 WES 1995, ... Place hold Add to cart (remove)