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		No cover image available Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company / Bert A. Spector. by Spector Material type: Text Publication details: New York The Free Press 1995 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (1)Call number: 658.4012 SPE 1995. Place hold Add to cart (remove)
		No cover image available World of mouth marketing / Jerry R. Wilson. by Wilson Material type: Text Publication details: New York John Wiley and Sons Publications 1991 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (1)Call number: 658.812 WIL 1991. Place hold Add to cart (remove)
		No cover image available Creating customer value : the path to sustainable competitive advantage / Earl Naumann. by Naumann Material type: Text Publication details: Cincinnati, Ohio Thomson Executive Press 1995 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (1)Call number: 658.812 NAU 1995. Place hold Add to cart (remove)
		No cover image available Managing customer value : creating quality and service that customers can see / Bradley T. Gale and Robert Chapman Wood. by Gale Wood, Robert Chapman Material type: Text Publication details: New York The Free Press 1994 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (1)Call number: 658.812 GAL 1994. Place hold Add to cart (remove)
		No cover image available Revised customer satisfaction : the other half of your job / Dru Scott. by Scott Series: A fifty-minute series book Material type: Text Publication details: Menlo Park Crisp Publications 1991 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (2)Call number: 658.812 SCO 1991, ... Place hold Add to cart (remove)
		No cover image available Leadership and the customer revolution : the messy, unpredictable and inescapably human challenge of making the rhetoric of change a reality / Gary Heil, Tom Parker, Rick Tate. by Heil Parker, Tom Tate, Rick Material type: Text Publication details: New York Van Nostrand Reinhold 1995 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (1)Call number: 658.812 HEI 1995. Place hold Add to cart (remove)
		No cover image available Marketing-driven management : using the new marketing concept to create a customer-oriented company / Frederick E. Webster. by Webster Material type: Text Publication details: New York John Wiley & Sons 1994 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (1)Call number: 658.812 WEB 1994. Place hold Add to cart (remove)
		No cover image available Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer. by Hinton Schaeffer, Wini Material type: Text Publication details: New Jersey Prentice Hall 1994 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (1)Call number: 658.812 HIN 1994. Place hold Add to cart (remove)
		No cover image available Stop selling, start partnering : the new thinking about finding and keeping customers / Larry Wilson with Hersch Wilson. by Wilson Wilson, Hersch Material type: Text Publication details: New York John Wiley & Sons 1994 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (2)Call number: 658.812 WIL 1994, ... Place hold Add to cart (remove)
		No cover image available What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown. by Brown Material type: Text Publication details: Toronto John Wiley & Sons 1995 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (3)Call number: 658.812 BRO 1995, ... Place hold Add to cart (remove)
		No cover image available One size fits one : building relatuionships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens. by Heil Parker, Tom Stephens, Deborah C Material type: Text Publication details: New York Van Nostrand Reinhold 1997 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (1)Call number: 658.812 HEI 1997. Place hold Add to cart (remove)