000			00683nam a2200229#a 4500
001			0000004218
008			211117s2020||||xx |||||||||||||| ||und||
020			_a0029303850
082			_a658.4012 SPE 1995
100			_aSpector
245		0	_aTaking charge and letting go : a breakthrough strategy for creating and managing the horizontal company _c/ Bert A. Spector.
260			_aNew York _bThe Free Press _c1995.
300			_axiii, 242p. _c23cm
365			_cMYR
500			_aIncludes index
650			_aCustomer satisfaction
650			_aCustomer service
650			_aIndustrial management
650			_aStrategic planning
942			_cBK-GN
999			_c11952 _d11952