| 000 | 00605nam a2200193#a 4500 | ||
|---|---|---|---|
| 001 | 0000004502 | ||
| 008 | 211117s2020||||xx |||||||||||||| ||und|| | ||
| 020 | _a0787901016 | ||
| 082 | _a658.812 GUT 1995 | ||
| 100 | _aGutek | ||
| 245 | 4 | _aThe dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek. | |
| 260 |
_aSan Francisco _bJossey-Bass Publisher _c1995. |
||
| 300 |
_axxviii, 304p. _c24cm |
||
| 365 | _cMYR | ||
| 500 | _aIncludes bibliographical references and index | ||
| 650 | _aCustomer services | ||
| 942 | _cBK-GN | ||
| 999 |
_c12789 _d12789 |
||