| 000 | 00754nam a2200229#a 4500 | ||
|---|---|---|---|
| 001 | 0000006515 | ||
| 008 | 211117s2020||||xx |||||||||||||| ||und|| | ||
| 020 |
_a0471155063 _q(pbk.) |
||
| 082 | _a658.8120285467 STE 1996 | ||
| 100 | _aSterne | ||
| 245 | 0 |
_aCustomer service on the Internet : building relationships, increasing loyalty, and staying competitive _c/ Jim Sterne. |
|
| 260 |
_aNew York _bJohn Wiley & Sons _c1996. |
||
| 300 |
_axviii, 326p. _bill. _c28cm |
||
| 365 | _cMYR | ||
| 500 | _aIncludes index | ||
| 650 |
_aCustomer services _xCommunication systems |
||
| 650 | _aInternet (Computer network) | ||
| 650 | _aInternet marketing | ||
| 650 | _aWorld Wide Web (Information retrieval system) | ||
| 942 | _cBK-GN | ||
| 999 |
_c18651 _d18651 |
||