| 000 | 00525nam a2200193#a 4500 | ||
|---|---|---|---|
| 001 | 0000006883 | ||
| 008 | 211117s2020||||xx |||||||||||||| ||und|| | ||
| 020 |
_a0070782504 _q(pbk.) |
||
| 082 | _a658.8 ZEI 1996 | ||
| 100 | _aZeithaml, Valarie A. | ||
| 245 | 0 |
_aServices marketing _c/ Valarie A. Zeithaml. |
|
| 250 | _a1st. ed.. | ||
| 260 |
_aNew York _bMcGraw Hill _c1996. |
||
| 300 |
_axx, 700p _bill _c24cm |
||
| 365 | _cMYR | ||
| 650 | _aCustomer services | ||
| 650 |
_aService industries _xMarketing |
||
| 942 | _cBK-GN | ||
| 999 |
_c19698 _d19698 |
||