| 000 | 00687nam a2200217#a 4500 | ||
|---|---|---|---|
| 001 | 0000026732 | ||
| 008 | 211117s2020||||xx |||||||||||||| ||und|| | ||
| 020 | _a9780470026687 | ||
| 082 | _a658.8 YOU 2008 | ||
| 100 | _aYoung | ||
| 245 | 0 |
_aFrom products to services : insight and experience from companies which have embraced the service economy _c/ Laurie Young. |
|
| 260 |
_aChichester _bJohn Wiley & Sons _c2008. |
||
| 300 |
_ax, 353p. _bill. _c24cm. |
||
| 365 | _cMYR | ||
| 500 | _aIncludes bibliographical references (p. [345]-346) and index. | ||
| 650 | _aCustomer services | ||
| 650 | _aNew products | ||
| 650 | _aService industries | ||
| 942 | _cBK-GN | ||
| 999 |
_c77208 _d77208 |
||