How to give exceptional customer service [video cassette]
Ford
How to give exceptional customer service [video cassette] / Lisa Ford. - Boulder CareerTrack Publications 1993. - 4 video cassettes(3 hr. 32 min.) sd., col. 1/2 in. 1 facilitator's guide (158p.loose leaf) + 1 workbook (44 p.)
Contents:Vol. 1. The total service experience -- Vol. 2. Delivering service with heart -- Vol. 3. Pleasing the challenging customer -- Vol. 4. Becoming a service star
Summary:Discusses the importance of building rapport with customers.Explains how to control the situation with specific phrases, vocal techniques, and body language; how to avoid emotional trigger words in phone conversations; how to be an active listen
1559772360
Customer relations
Customer services
658.812 FOR 1993
How to give exceptional customer service [video cassette] / Lisa Ford. - Boulder CareerTrack Publications 1993. - 4 video cassettes(3 hr. 32 min.) sd., col. 1/2 in. 1 facilitator's guide (158p.loose leaf) + 1 workbook (44 p.)
Contents:Vol. 1. The total service experience -- Vol. 2. Delivering service with heart -- Vol. 3. Pleasing the challenging customer -- Vol. 4. Becoming a service star
Summary:Discusses the importance of building rapport with customers.Explains how to control the situation with specific phrases, vocal techniques, and body language; how to avoid emotional trigger words in phone conversations; how to be an active listen
1559772360
Customer relations
Customer services
658.812 FOR 1993