How to give exceptional customer service [video cassette] (Record no. 1167)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01119nam a2200229#a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000000409 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 211117s2020||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1559772360 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 FOR 1993 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ford |
| 245 #0 - TITLE STATEMENT | |
| Title | How to give exceptional customer service [video cassette] |
| Statement of responsibility, etc. | / Lisa Ford. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boulder |
| Name of publisher, distributor, etc. | CareerTrack Publications |
| Date of publication, distribution, etc. | 1993. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 4 video cassettes(3 hr. 32 min.) |
| Other physical details | sd., col. |
| Dimensions | 1/2 in. |
| Accompanying material | 1 facilitator's guide (158p.loose leaf) + 1 workbook (44 p.) |
| 365 ## - TRADE PRICE | |
| Currency code | MYR |
| 500 ## - GENERAL NOTE | |
| General note | Contents:Vol. 1. The total service experience -- Vol. 2. Delivering service with heart -- Vol. 3. Pleasing the challenging customer -- Vol. 4. Becoming a service star |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Summary:Discusses the importance of building rapport with customers.Explains how to control the situation with specific phrases, vocal techniques, and body language; how to avoid emotional trigger words in phone conversations; how to be an active listen |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 710 ## - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | CareerTrack Publications |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book-GN |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 04/08/2000 | BL - BOOKLINE SERVICES | 658.812 FOR 1993 | 0000009160 | 06/21/2021 | 8134 | 06/21/2021 | Book-GN | ||||||
| PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 04/08/2000 | BL - BOOKLINE SERVICES | 658.812 FOR 1993 | 0000009161 | 06/22/2021 | 8135 | 06/22/2021 | Book-GN | ||||||
| PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 05/10/2000 | KITM - KOPERASI ITM | 658.812 FOR 1993 | 0000009164 | 06/22/2021 | 8138 | 06/22/2021 | AV-VID |