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Pengurusan khidmat pelanggan : petua & teknik

Rahmat Ismail

Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail. - Kuala Lumpur Utusan Publications & Distributors Sdn. Bhd. 2001. - xv, 152p. il. 22cm - Siri motivasi dan kecemerlangan utusan .

ISBN: 9676111422

Subjects--Topical Terms:
Consumer satisfaction
Customers relations
Customers services

Dewey Class. No.: 658.812 RAH 2001

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