Pengurusan khidmat pelanggan : petua & teknik (Record no. 22986)

MARC details
000 -LEADER
fixed length control field 00662nam a2200217#a 4500
001 - CONTROL NUMBER
control field 0000008043
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 211117s2020||||xx |||||||||||||| ||und||
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9676111422
Qualifying information (kkt.)
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 RAH 2001
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Rahmat Ismail
245 #0 - TITLE STATEMENT
Title Pengurusan khidmat pelanggan : petua & teknik
Statement of responsibility, etc. / Rahmat Ismail.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Kuala Lumpur
Name of publisher, distributor, etc. Utusan Publications & Distributors Sdn. Bhd.
Date of publication, distribution, etc. 2001.
300 ## - PHYSICAL DESCRIPTION
Extent xv, 152p.
Other physical details il.
Dimensions 22cm
365 ## - TRADE PRICE
Currency code MYR
490 ## - SERIES STATEMENT
Series statement Siri motivasi dan kecemerlangan utusan
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customers relations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customers services
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book-GN
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   08/22/2001 BISM - BISTARI MEDIA BUKU   658.812 RAH 2001 0000022547 06/21/2021 21442 06/21/2021 Book-GN
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   08/22/2001 BISM - BISTARI MEDIA BUKU   658.812 RAH 2001 0000022548 06/22/2021 21443 06/22/2021 Book-GN
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   03/08/2005 BISM - BISTARI MEDIA BUKU   658.812 RAH 2001 0000022549 06/22/2021 21444 06/22/2021 Book-GN