Customer culture : how fedex and other great companies put the customer first every day
Basch
Customer culture : how fedex and other great companies put the customer first every day / Michael D. Bash. - Upper Saddle River Prentice Hall PTR 2003. - xxv, 274p. ill. 23cm
Includes index p.267 - 274
0131303201
Corporate culture
Customer loyalty
Organizational effectiveness
658 BAS 2003
Customer culture : how fedex and other great companies put the customer first every day / Michael D. Bash. - Upper Saddle River Prentice Hall PTR 2003. - xxv, 274p. ill. 23cm
Includes index p.267 - 274
0131303201
Corporate culture
Customer loyalty
Organizational effectiveness
658 BAS 2003