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Business process management and balanced scorecard : using processes as strategic drivers

Smith

Business process management and balanced scorecard : using processes as strategic drivers / Ralph F. Smith. - Hoboken John Wiley & Sons 2007. - x, 227p. ill. 24cm

Includes index p.221 - 227

ISBN: 0470047461

Subjects--Topical Terms:
Benchmarking (Management)
Performance--Management
Strategic planning
Workflow--Management

Dewey Class. No.: 658.51 SMI 2007

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