Services marketing : people, technology, strategy

Lovelock, Christopher H

Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. - 7th ed.. - Boston Prentice Hall c2011. - xxii, 626p ill., map 29cm

Includes bibliographical references and indexes

9780136107217


Customer services--Marketing
Marketing--Management
Professions--Marketing
Service industries--Marketing

658.8 LOV 2011