Services marketing : people, technology, strategy
Lovelock, Christopher H
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. - 7th ed.. - Boston Prentice Hall c2011. - xxii, 626p ill., map 29cm
Includes bibliographical references and indexes
9780136107217
Customer services--Marketing
Marketing--Management
Professions--Marketing
Service industries--Marketing
658.8 LOV 2011
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. - 7th ed.. - Boston Prentice Hall c2011. - xxii, 626p ill., map 29cm
Includes bibliographical references and indexes
9780136107217
Customer services--Marketing
Marketing--Management
Professions--Marketing
Service industries--Marketing
658.8 LOV 2011