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Calming upset customers : [staying effective during unpleasent situations

Morgan

Calming upset customers : [staying effective during unpleasent situations / Rebecca L.Morgan. - Revised ed.. - California Crisp Publications 1997. - xii,74p. ill. 25cm - The fifty-minute series book .

ISBN: 1560523840

Subjects--Topical Terms:
Customer relations
Customer services

Dewey Class. No.: 658.812 MOR 1996

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