Calming upset customers : [staying effective during unpleasent situations (Record no. 897)

MARC details
000 -LEADER
fixed length control field 00633nam a2200217#a 4500
001 - CONTROL NUMBER
control field 0000000316
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 211117s2020||||xx |||||||||||||| ||und||
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1560523840
Qualifying information (pbk.)
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 MOR 1996
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Morgan
245 #0 - TITLE STATEMENT
Title Calming upset customers : [staying effective during unpleasent situations
Statement of responsibility, etc. / Rebecca L.Morgan.
250 ## - EDITION STATEMENT
Edition statement Revised ed..
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. California
Name of publisher, distributor, etc. Crisp Publications
Date of publication, distribution, etc. 1997.
300 ## - PHYSICAL DESCRIPTION
Extent xii,74p.
Other physical details ill.
Dimensions 25cm
365 ## - TRADE PRICE
Currency code MYR
490 ## - SERIES STATEMENT
Series statement The fifty-minute series book
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book-GN
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   03/30/2000 AMY - AMY RAUNA   658.812 MOR 1996 0000005952 06/21/2021 5103 06/21/2021 Book-GN