Managing customer value : creating quality and service that customers can see (Record no. 12759)

MARC details
000 -LEADER
fixed length control field 00735nam a2200229#a 4500
001 - CONTROL NUMBER
control field 0000004492
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0029110459
Qualifying information (pbk.)
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 GAL 1994
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gale
245 #0 - TITLE STATEMENT
Title Managing customer value : creating quality and service that customers can see
Statement of responsibility, etc. / Bradley T. Gale and Robert Chapman Wood.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. The Free Press
Date of publication, distribution, etc. 1994.
300 ## - PHYSICAL DESCRIPTION
Extent xxii, 424p.
Dimensions 25cm
365 ## - TRADE PRICE
Currency code MYR
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer satisfaction
General subdivision Evaluation
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing
General subdivision Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Quality of products
General subdivision Evaluation
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Wood, Robert Chapman
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book-GN
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   04/14/2001 AMY - AMY RAUNA   658.812 GAL 1994 0000003001 06/21/2021 2845 06/21/2021 Book-GN