Managing quality customer service (Record no. 12792)

MARC details
000 -LEADER
fixed length control field 00578nam a2200205#a 4500
001 - CONTROL NUMBER
control field 0000004503
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0931961831
Qualifying information (pbk)
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 MAR 1989
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Martin
245 #0 - TITLE STATEMENT
Title Managing quality customer service
Statement of responsibility, etc. / William B. Martin.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Menlo Park
Name of publisher, distributor, etc. Crisp Publications
Date of publication, distribution, etc. 1989.
300 ## - PHYSICAL DESCRIPTION
Extent vii, 94p.
Dimensions 26cm
365 ## - TRADE PRICE
Currency code MYR
490 ## - SERIES STATEMENT
Series statement A fifty-minute series book
500 ## - GENERAL NOTE
General note Includes bibliographical references
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book-GN
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   04/15/2001 AMY - AMY RAUNA   658.812 MAR 1989 0000005924 06/21/2021 5075 06/21/2021 Book-GN
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   04/15/2001 AMY - AMY RAUNA   658.812 MAR 1989 0000005925 06/22/2021 5076 06/22/2021 Book-GN