Calming upset customers : [staying effective during unpleasent situations] (Record no. 891)

MARC details
000 -LEADER
fixed length control field 00607nam a2200205#a 4500
001 - CONTROL NUMBER
control field 0000000314
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 211117s2020||||xx |||||||||||||| ||und||
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0931961653
Qualifying information (pbk.)
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 MOR 1989
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Morgan
245 #0 - TITLE STATEMENT
Title Calming upset customers : [staying effective during unpleasent situations]
Statement of responsibility, etc. / Rebecca L.Morgan.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Menlo Park
Name of publisher, distributor, etc. Crisp Publications
Date of publication, distribution, etc. 1997.
300 ## - PHYSICAL DESCRIPTION
Extent iii, 74p.
Other physical details ill.
Dimensions 25cm
365 ## - TRADE PRICE
Currency code MYR
490 ## - SERIES STATEMENT
Series statement The fifty-minute series book
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer compliants
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book-GN
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   03/30/2000 AMY - AMY RAUNA   658.812 MOR 1989 0000005986 06/21/2021 5137 06/21/2021 Book-GN