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Design and management of service processes : keeping customers for life / Rohit Ramaswamy.
Material type:
TextSeries: Engineering process improvement seriesPublication details: Reading, Massachusetts Addison-Wesley 1996.Description: xxvii, 424p. ill. 24cmISBN: - 0201633833
- 658.812 RAM 1996
| Item type | Current library | Call number | Copy number | Status | Notes | Date due | Barcode |
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Book-GN
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PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 658.812 RAM 1996 (Browse shelf(Opens below)) | 4588 | Pilih buang (Weeding) | Bilik Perbincangan | 0000005405 | |
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Book-GN
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PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 658.812 RAM 1996 (Browse shelf(Opens below)) | 4609 | Pilih buang (Weeding) | Bilik Perbincangan | 0000005427 | |
|
Book-GN
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PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 658.812 RAM 1996 (Browse shelf(Opens below)) | 18029 | Available | 0000019118 | ||
|
Book-GN
|
PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 658.812 RAM 1996 (Browse shelf(Opens below)) | 18030 | Available | 0000019119 | ||
|
Book-GN
|
PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 658.812 RAM 1996 (Browse shelf(Opens below)) | 18031 | Available | 0000019120 |
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| 658.812 RAM 1996 Design and management of service processes : keeping customers for life | 658.812 RAM 1996 Design and management of service processes : keeping customers for life | 658.812 RAM 1996 Design and management of service processes : keeping customers for life | 658.812 RAM 1996 Design and management of service processes : keeping customers for life | 658.812 SCO 1991 Revised customer satisfaction : the other half of your job | 658.812 SCO 1991 Revised customer satisfaction : the other half of your job | 658.812 SET 2005 Creating customer delight : the how and why of CRM |
Includes bibliographical references and index
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