Measuring customer and service profitability : in the finance sector / Roger Connell.

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Material type: Text

TextPublication details: London Chapman & Hall 1995.Description: xii, 251p. ill. 24cmISBN:

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Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Book-GN	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.812 CON 1995 (Browse shelf(Opens below))	1297	Available		0000001350

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Includes bibliographical references and index

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