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Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal.
Material type:
TextPublication details: New York McGraw-Hill 2005.Description: xv, 222p. 21cmISBN: - 007144453X
- 658.562 BAC 2005
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PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 658.562 BAC 2005 (Browse shelf(Opens below)) | Available |
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| 658.56 PIN 1999 The experience economy : work is theatre and every business a stage : goods and services are no longer enough | 658.562 AKA 1991 Hoshin Kanri : policy deployment for successful TQM | 658.562 AZI 2002 Sistem pengurusan kualiti ISO 9000 - 2000 : strategi ke arah pensijilan | 658.562 BAC 2005 Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation | 658.562 BAD 1995 Industry's guide to ISO 9000 | 658.562 BAD 1995 Industry's guide to ISO 9000 | 658.562 BAD 1995 Industry's guide to ISO 9000 |
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