Calming upset customers : staying effective during unpleasant situations / Rebecca L. Morgan.

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Material type: Text

TextSeries: A crisp fifty-minute series bookPublication details: Menlo Park Crisp Learning 2003.Edition: 3rd edDescription: xiv, 82p. ill. 26cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book-GN	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.812 MOR 2003 (Browse shelf(Opens below))	Available		0000039725

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Previous	658.812 MER 2003 May I help you? : great customer service for small business	658.812 MOR 1989 Calming upset customers : [staying effective during unpleasent situations]	658.812 MOR 1996 Calming upset customers : [staying effective during unpleasent situations	658.812 MOR 2003 Calming upset customers : staying effective during unpleasant situations	658.812 NAU 1995 Creating customer value : the path to sustainable competitive advantage	658.812 RAH 2001 Pengurusan khidmat pelanggan : petua & teknik	658.812 RAH 2001 Pengurusan khidmat pelanggan : petua & teknik	Next

Includes bibliographical references (p. 80)

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