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Call center success : essential skills for CSRs / Lloyd C. Finch.
Material type:
TextPublication details: Menlo Park Crisp Learning 2000.Description: vi, 120 p.\ ill. 26cmISBN: - 1560525789
- 658.812 FIN 2000
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PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH | 658.812 FIN 2000 (Browse shelf(Opens below)) | Available | 0000039724 |
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| 658.812 EUN 1995 Communicating with customers | 658.812 EUN 1995 Communicating with customers | 658.812 EVE 2007 Award-winning customer service : 101 ways to guarantee great performance | 658.812 FIN 2000 Call center success : essential skills for CSRs | 658.812 FOR 1993 How to give exceptional customer service [video cassette] | 658.812 FOR 1993 How to give exceptional customer service [video cassette] | 658.812 FOS 1999 How to be better at ... customer care |
Includes bibliographical references (p. 118-119)
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