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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

By: Contributor(s): Material type: TextTextPublication details: New York McGraw Hill 2009.Edition: 5th edDescription: xxviii, 708p ill 26cmISBN:
  • 9780073380933
Subject(s): DDC classification:
  • 658.8 ZEI 2009
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Holdings
Item type Current library Call number Status Date due Barcode
Book-GN Book-GN PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH 658.8 ZEI 2009 (Browse shelf(Opens below)) Available 0000052909

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