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Mengendali aduan pelanggan : mengubah cabaran kepada peluang / Jennifer Denham; penterjemah Mohd Rizal Saidin. by
  • Denham
  • Mohd Rizal Saidin
Material type: Text Text
Publication details: Petaling Jaya Prentice Hall 2003
Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (2)Call number: 648.8342 DEN 2003, ...

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Calming upset customers : staying effective during unpleasant situations / Rebecca L. Morgan. by
  • Morgan
Series: A crisp fifty-minute series book
Edition: 3rd ed..
Material type: Text Text
Publication details: Menlo Park Crisp Learning 2003
Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH (1)Call number: 658.812 MOR 2003.

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