Normal view MARC view ISBD view

The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek.

Gutek

The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek. - San Francisco Jossey-Bass Publisher 1995. - xxviii, 304p. 24cm

Includes bibliographical references and index

ISBN: 0787901016

Subjects--Topical Terms:
Customer services

Dewey Class. No.: 658.812 GUT 1995

Print
Add to your cart (remove)
Suggest for purchase
Save record
BIBTEX Dublin Core MARCXML MARC (non-Unicode/MARC-8) MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard) MODS (XML) RIS ISBD
More searches

Search for this title in:
Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com) Open Library (openlibrary.org)