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The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek.

By: Material type: TextTextPublication details: San Francisco Jossey-Bass Publisher 1995.Description: xxviii, 304p. 24cmISBN:
  • 0787901016
Subject(s): DDC classification:
  • 658.812 GUT 1995
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Book-GN Book-GN PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH 658.812 GUT 1995 (Browse shelf(Opens below)) 3126 Available 0000003392

Includes bibliographical references and index

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