The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek. (Record no. 12789)

MARC details
000 -LEADER
fixed length control field 00605nam a2200193#a 4500
001 - CONTROL NUMBER
control field 0000004502
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0787901016
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 GUT 1995
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gutek
245 #4 - TITLE STATEMENT
Title The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. San Francisco
Name of publisher, distributor, etc. Jossey-Bass Publisher
Date of publication, distribution, etc. 1995.
300 ## - PHYSICAL DESCRIPTION
Extent xxviii, 304p.
Dimensions 24cm
365 ## - TRADE PRICE
Currency code MYR
500 ## - GENERAL NOTE
General note Includes bibliographical references and index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book-GN
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   04/15/2001 AMY - AMY RAUNA   658.812 GUT 1995 0000003392 06/21/2021 3126 06/21/2021 Book-GN