Customer relationship management : making hard decisions with soft numbers (Record no. 12714)

MARC details
000 -LEADER
fixed length control field 00666nam a2200205#a 4500
001 - CONTROL NUMBER
control field 0000004477
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0134384741
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 ANT 1996
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Anton
245 #0 - TITLE STATEMENT
Title Customer relationship management : making hard decisions with soft numbers
Statement of responsibility, etc. / Jon Anton.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Jersey
Name of publisher, distributor, etc. Prentice Hall
Date of publication, distribution, etc. 1996.
300 ## - PHYSICAL DESCRIPTION
Extent viii, 183p.
Other physical details ill.
Dimensions 24cm
365 ## - TRADE PRICE
Currency code MYR
500 ## - GENERAL NOTE
General note Includes bibliographical references and index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management
-- Statistical models
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Management
-- Case studies
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book-GN
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   04/14/2001 AMY - AMY RAUNA   658.812 ANT 1996 0000003513 06/21/2021 3240 06/21/2021 Book-GN
        PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH   04/14/2001 AMY - AMY RAUNA   658.812 ANT 1996 0000003514 06/22/2021 3241 06/22/2021 Book-GN