How to give exceptional customer service [video cassette] / Lisa Ford.

By:

Ford

Contributor(s):

CareerTrack Publications

Material type: Text

TextPublication details: Boulder CareerTrack Publications 1993.Description: 4 video cassettes(3 hr. 32 min.) sd., col. 1/2 in. 1 facilitator's guide (158p.loose leaf) + 1 workbook (44 p.)ISBN:

1559772360

Subject(s):

DDC classification:

658.812 FOR 1993

Summary: Summary:Discusses the importance of building rapport with customers.Explains how to control the situation with specific phrases, vocal techniques, and body language; how to avoid emotional trigger words in phone conversations; how to be an active listen

List(s) this item appears in: DIPLOMA KEJURUTERAAN AWAM

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Book-GN	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.812 FOR 1993 (Browse shelf(Opens below))	8134	Available	0000009160
Book-GN	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.812 FOR 1993 (Browse shelf(Opens below))	8135	Available	0000009161
AV-VID	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.812 FOR 1993 (Browse shelf(Opens below))	8138	Available	0000009164

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Previous	658.812 EVE 2007 Award-winning customer service : 101 ways to guarantee great performance	658.812 FIN 2000 Call center success : essential skills for CSRs	658.812 FOR 1993 How to give exceptional customer service [video cassette]	658.812 FOR 1993 How to give exceptional customer service [video cassette]	658.812 FOS 1999 How to be better at ... customer care	658.812 FOS 1999 How to be better at ... customer care	658.812 GAL 1994 Managing customer value : creating quality and service that customers can see	Next

Contents:Vol. 1. The total service experience -- Vol. 2. Delivering service with heart -- Vol. 3. Pleasing the challenging customer -- Vol. 4. Becoming a service star

Summary:Discusses the importance of building rapport with customers.Explains how to control the situation with specific phrases, vocal techniques, and body language; how to avoid emotional trigger words in phone conversations; how to be an active listen

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