Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

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TextPublication details: Boston McGraw-Hill 2006.Edition: 4th edDescription: xxvii, 708p. ill. 26cmISBN:

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Item type	Current library	Call number	Status	Date due	Barcode
Book-GN	PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH	658.8 ZEI 2006 (Browse shelf(Opens below))	Available		0000038174

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