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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

By: Contributor(s): Material type: TextTextPublication details: Boston McGraw-Hill 2006.Edition: 4th edDescription: xxvii, 708p. ill. 26cmISBN:
  • 0072961945
Subject(s): DDC classification:
  • 658.8 ZEI 2006
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Holdings
Item type Current library Call number Status Date due Barcode
Book-GN Book-GN PERPUSTAKAAN POLITEKNIK SULTAN SALAHUDDIN ABDUL AZIZ SHAH 658.8 ZEI 2006 (Browse shelf(Opens below)) Available 0000038174

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